After-Sales Service

StreamSence fly fishing gear is sold exclusively through online channels · 7-day no-reason returns on every platform

Online Sales Channels

StreamSence fly fishing gear is currently sold only through online channels

Taobao

Douyin Shop

Pinduoduo

Every platform offers 7-day no-reason returns and return shipping insurance

To request after-sales service, please contact customer service on the platform where you made the purchase!

The following policy applies to all StreamSence fishing rods

Free return shipping on all products

Free SF Express shipping on all rods

First section replacement free of charge, with no time limit, on all products

After the first free replacement, further sections are charged at the standard rates

Lifetime warranty on all products

The first section replacement is free of charge with no time limit on all products
Not included: the handle section and the tip section already supplied with the original purchase
After the first free replacement, further replacements are charged

Rod type	Section	Rate
Fly rod	All sections except the handle	20% of retail price
Fly rod	Handle section	40% of retail price
Tenkara rod	Grip section	30% of retail price
Tenkara rod	All remaining sections	70% of retail price (split evenly)

Replacement fees are calculated as a proportion of the product's actual retail price; please ask the platform customer service for the exact amount.

Lifetime warranty on all products

Contact customer service on the platform where you made the purchase and we will help you as soon as possible.